"Clearly, my dog had an excellent time this past week. He's a lot of dog so it's nice to have the peace of mind he's with people that understand him. I have been boarding at Alder Creek for a while under the old owners, but I have to commend Charles and Kelsey for all of the work they've put into it. Aside from the new activities available (what a bonus!), I am loving the online portal. It makes booking super simple and managable through any changes. You can basically leave an entire biography for your best friend, so they really get to understand them. The profile is so detailed and questions are so thorough, it is comforting to know they have all the information they could need for literally anything that comes up. I like that I can easily see photos of him in my own profile album too, I know it would be much easier for them to upload en masse to social media. I also find it uncommon to see an itemized invoice for dog boarding, so that bit of transparency makes a huge difference in how comfortable you feel about booking with them. Most of all, I really appreciate the honest and open communication. Their integrity is unmatched and they went above and beyond for my guy when they didn't need to. They are so thorough and trustworthy, it's clear how much they care about what they're doing."